Terms & Conditions

1. Acceptance of Terms

By accessing or using Sudh Desi's website, mobile applications, products, or services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

2. About Sudh Desi

Sudh Desi is an e-commerce platform that connects customers with naturally grown, traditionally produced, and fresh food products sourced directly from farmers, producers, and manufacturers.

3. Product Information

We strive to provide accurate product descriptions, pricing, images, and availability.
As many products are natural and farm-sourced, variations in size, color, weight, taste, and appearance may occur.
Product images are for representation purposes only.

4. Pricing and Payments

All prices are displayed in Indian Rupees (INR).
Prices may change without prior notice.
Orders will be processed only after successful payment confirmation unless Cash on Delivery (COD) is offered.
Applicable taxes will be charged as per government regulations.

5. Order Acceptance

Sudh Desi reserves the right to accept, reject, or cancel any order at its sole discretion.
Orders may be cancelled due to product unavailability, pricing errors, logistical issues, or suspected fraudulent activity.
In such cases, any payment received will be refunded.

6. Delivery Policy

Delivery timelines are estimates and may vary due to weather conditions, transportation issues, natural calamities, or other unforeseen circumstances.
Customers must provide accurate delivery information.
Sudh Desi shall not be liable for delays caused by incorrect addresses or customer unavailability.

7. Subscription Products

Subscription products will be delivered according to the selected schedule.
Customers may modify or pause subscriptions by providing reasonable advance notice.
Sudh Desi reserves the right to adjust delivery schedules due to operational requirements.

8. Refund and Replacement Policy

We offer a 100% refund or replacement for products that are damaged, spoiled, or delivered in unusable condition.
Complaints must be reported within 24 hours of delivery along with relevant photographs where applicable.
Refunds will be processed through the original payment method within a reasonable period.

9. Cancellation Policy

Customers may request order cancellation before dispatch.
Once products are dispatched or prepared specifically for the customer, cancellation may not be possible.
In exceptional circumstances, Sudh Desi may review cancellation requests on a case-by-case basis.

10. Customer Responsibilities

Customers agree:

To provide accurate information during registration and ordering.
Not to misuse the website or services.
Not to engage in fraudulent transactions.
To comply with applicable laws and regulations.

11. Food Safety Disclaimer

Our products are sourced and produced with utmost care and quality standards.
However, customers are advised to check product suitability based on their individual dietary requirements, allergies, or medical conditions.
Information provided on the website is not intended as medical advice.

12. Intellectual Property

All website content including logos, trademarks, text, graphics, images, and designs are the property of Sudh Desi and may not be copied, reproduced, or distributed without written permission.

13. Limitation of Liability

To the maximum extent permitted by law:

Sudh Desi shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.
Our total liability shall not exceed the value of the affected order.

14. Privacy

Customer information is collected and processed according to our Privacy Policy. By using our services, you consent to such collection and usage.

15. Force Majeure

Sudh Desi shall not be liable for delays or failure to perform obligations caused by events beyond reasonable control, including natural disasters, government actions, pandemics, transportation disruptions, labor disputes, or technical failures.

16. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

17. Changes to Terms

Sudh Desi reserves the right to modify these Terms & Conditions at any time. Updated terms will be posted on the website and become effective immediately upon publication.

Contact Information

Sudh Desi
शुद्ध तो स्वस्थ | Purity is Priceless

📞 Phone: +91 9901297921
📧 Email: contact@sudhdesi.com
📧 Email: contactsudhdesi@gmail.com
🌐 Website: Sudh Desi